Frequently Asked Questions
Do you use your own carpenters? +
Yes, as a full-service design/build firm, all electrical, carpentry and plumbing services are performed by our in-house team.
Do you have interior designers on staff? +
Yes, we have three interior designers on staff. All attended the College of Art and Design at Rochester Institute of Technology and graduated with a Bachelor of Fine Arts degree in Interior Design.
Are you insured? +
Yes, we are insured.
How much do initial estimates or consultations cost? +
Initial estimates, consultations and drawings are provided at no charge if the work is being performed by Bernhardt’s Remodeling Center. Drawings can also be purchased separately for a fee.
What payment methods do you accept? +
We accept payments via cash, check, Visa or MasterCard.
Do you offer financing? +
No, we do not offer financing options.
Will you work with my interior decorator? +
Of course! Our interior designer can work with your interior decorator on cabinetry, lighting, faucet fixture, countertop and flooring selections.
Who will manage my project / answer my questions when I call? +
Your interior designer will be your main point of contact and will manage the project from start to finish.
Who will take care of permits? +
Our team will take care of all permits associated with your kitchen or bath remodel. However, if you prefer to secure permits on your own, it is appreciated.
How many projects do you work on at once? +
Typically, our team works on a number of projects at the same time. They are all scheduled according to our availability in order to complete each project on time.
How can I prepare for a remodeling project? +
When your project details have been finalized, your project planner will set expectations for waste removal and site cleanup. You should begin to prepare your home for the project and make plans to avoid using the room while it’s under construction. This includes packing up personal items in the areas that will be renovated and creating a temporary space for essential activities. If you have children or pets, you’ll want to find ways to keep them safe and away from the construction area until the project is completed.
Will I be able to select the actual products for my project? +
Yes, our showroom in Lakeville, New York, contains a large variety of cabinetry styles and finishes, kitchen and bathroom lights and fixtures, and flooring. Our interior designer will help you to make all selections for your project.